UK Deliveries
These are sent by Royal Mail Tracked 24 postal service, and should arrive the next working day. A tracking number will be sent in the dispatch email.
EU Delivery
We can now ship to the EU, depending on the country it can take up to 10 days.
US and Australian Delivery.
We use DHL international express delivery service, DHL quote a 2-3 delivery time to most parts, again, the times can vary in remote areas, and you will be aware of what to expect for where you live. The other possible delay is when going through customs going into the US or Australia.
Canadia Delivery
Standard orders are sent by Royal Mail International Tracked post. Royal Mail will pass the delivery over to USPS in the US, Canada Post in Canada and Autralia Post in Australia, all of these countries can hold items in Customs as they enter the country, we have no control of this and it can add to the delivery time. As an average and general rule, Royal Mail say that it should take between 5-10 working days to deliver, obviously some parts of these countries take longer than others, but you will know what to expect for where you live. For Canada, any sent by DHL will trigger the customs duty, and this is payable by yourself, from experience a lot of deliveries via Canada Post seem not to trigger the duty payment, we have no idea why, this is just what has been fedback from customers.
Only UK deliveries have the cost included, deliveries outside of the UK incur an addition cost dependant on the destination, this will be displayed at the check out.
Customs Duties Click on the country below to be linked to the websites for the relevant countries in respect of any duties that may be payable:
Part Shipments
If you order an item that is in stock, and an item which is not, then we will email you to see your preference of waiting till both items can be sent together, or sent separately. There will not be an additional charge if you would like them shipped separately.
Exchanges & Refunds (UK)
Free Returns for UK Orders Only.
As regular on line shopper ourselves, we know that returns and exchanges, and the possible hassle associated with them, can be a worry, and we do not want anyone of our customers to worry.
In addition to your statutory rights for cancellation and returns which are shown on our terms page, You can return an order within 30 days for a full refund or exchange. For the Christmas period we change our policy so that any goods bought from the 1st October, can be returned up until the middle of January. If you have any special requirements on returns or exchanges, please let us know before you buy as we can make special arrangements in most circumstances.
All goods we sell have a 1 year guarantee, for our own products we take a case by case view on things.
If you need to return an order for a refund or exchange, please could you return any items as sent out.
Please can you replace the stuffing as it came out, this will help the bag keeps its shape, re wrapped in the bubble wrap, including the plastic bag, with tags attached as received and the protective dust bag, please keep the dustbag folded as it arrived. The goods must also be undamaged. Please be careful with handles, as these placed on the outside can cause the leather of the bag to be dented.
With all orders, please return the paperwork sent out, or quote the order number as without this we will be unable to trace your order. If you would like to swap for another item, please can you write this on the paperwork detailing what you would like to swap for. If you would like to swap but are concerned if we have the stock, please let us know, if needed we can put an item by for you while the one you are returning journeys back to us.
Note:
We are really sorry to have to say this, but due to experience we have to. Any items that arrive back used and or damaged will not be eligible for a refund, any clothing returned covered in pet or other hairs will not be eligible for a full refund. It sounds mad, but the state of some of the items we receive back is astounding and have to be thrown away, or washed and given to charity, as ever the few ruin things for the many and we have to put notes of this nature here. In these cases the cost of the return postage will also be retained from any refund.
If you have any problems with anything return related, please let us know before returning the item, and we will try and work with you to solve the problem.
Please click below to generate a pre paid return label, for UK sales only:
Click Me For a Pre Paid Return Label
If you enter your details, and download the label, you can either print it off, or, if you do not have a printer, you can take the download on a smartphone or tablet to a Post Office and they will print the label off for you. Alternatively you can arrange a collection and for them to bring a label.
Sorry, a legal bit:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which cover catalogues and on line sales, the customer is responsible for the return of the item, and the vendor can withhold lost funds, if the item is not returned in an adequate manner.
As long as these conditions are met, we will happily offer a full refund or exchange for the returned item.
Exchanges and refunds are usually made, the same day that we receive the item back. We will email you to confirm what is going on. A refund may take a little longer to appear on your bank statement from actual date of refund dependent upon your financial institution.
This does not affect your statutory rights under UK and EU Law.
Below is our return address :
Primo Sacchi- Returns
Unit 3, 2 Livingstone Street
Birkenhead
Wirral
CH41 4HE
If you have any queries at all, please do not hesitate to let us know, and we will do all we can to help. You can contact us HERE.
Take care for now.
Paul and Ange
